Privacy Policy

1. Who We Are

Nexor BioLabs ("we," "us," "our") operates nexorbiolabs.com. We can be contacted at sales@nexorbiolabs.com.

2. Information We Collect

Information You Provide

When you place an order or contact us, we collect:

• Full name
• Email address
• Phone number
• Company or laboratory name (if applicable)
• Shipping address
• Payment preference (we do not store full payment details — see below)
• Order details (items purchased, quantities, prices)
• Any messages or notes you send to us

Information Collected Automatically

When you visit the Site, our hosting provider (Netlify) and analytics services may collect:

• IP address (anonymized where possible)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source
• Approximate geographic location (country/region only)

Payment Information

We do not store credit card numbers or full bank account details on our servers. Payment is processed externally via wire transfer, Zelle, or cryptocurrency. Wallet addresses and bank routing details are exchanged by email after order confirmation.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Verify research-use eligibility
• Communicate about your order, shipping, and payment
• Provide customer support
• Send order confirmations, COA documentation, and shipping updates
• Maintain records required for tax, accounting, and regulatory compliance
• Detect and prevent fraud, abuse, and unauthorized use
• Improve our products, services, and Site

We do not use your information for marketing emails, advertising, or third-party promotions unless you have explicitly opted in.

4. Information Sharing

We share your information only with:

• Shipping carriers (USPS, UPS, FedEx, DHL, etc.) — to deliver your order
• Service providers (Netlify for hosting, Google Workspace for email) — under strict confidentiality
• Legal authorities — if required by valid subpoena, court order, or legal process

We never sell your personal data. We never share your data with advertisers or marketing platforms.

5. Data Retention

We retain order records for at least seven (7) years for tax and accounting purposes. After this period, records may be archived or deleted at our discretion. You may request deletion of personal information that is not subject to legal retention requirements.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request erasure of your data (subject to legal retention requirements)
• Objection: Object to certain types of data processing
• Portability: Request your data in a machine-readable format
• Withdraw consent: If processing is based on consent, withdraw it at any time

To exercise any of these rights, email sales@nexorbiolabs.com. We will respond within 30 days.

7. EU/UK Customers (GDPR)

If you are located in the European Union or United Kingdom, your data is processed under the legal basis of contract performance (fulfilling your order) or legitimate interest (preventing fraud). You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

8. California Customers (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Cookies & Tracking

The Site uses minimal cookies for essential functionality (cart, session management). We do not use advertising cookies, tracking pixels, or third-party analytics that profile users across the web. Browser settings can be configured to refuse cookies; doing so may affect Site functionality.

10. Data Security

We use industry-standard security measures including HTTPS encryption, secure hosting, access controls, and password protection on administrative accounts. However, no method of transmission over the internet is 100% secure. You acknowledge that submitting information involves some risk.

11. Children's Privacy

Our Site is not directed to anyone under the age of 21. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

12. International Data Transfers

Your data may be processed in jurisdictions other than your own, including the United States. By using the Site, you consent to such transfers in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via the Site. Continued use of the Site after changes are posted constitutes acceptance.

14. Contact

Privacy questions or data rights requests: sales@nexorbiolabs.com